|  Are we Trustworthy?Thursday, 26 May 2011 Email received from a customer, Bob, on 26 May 2011 Hi I’ve been buying Maritime Pine Bark extract (pycnogenol) off you for a while now because you are substantially cheaper than other sources. However, recent TV programmes have highlighted the dangers of buying medicines etc off the internet, indicating that you cannot be sure of the genuine content of what you are buying. Do you have any independent verification of the contents of your products or do I have to take it on trust? Rgds My reply:
Hello Bob It is true that there are risks when buying supplements via the internet, but the same is true of the high street. We are a limited company, file our accounts with companies house, our address details are well publicised. Our terms and conditions, product guarantee details, refund promises, etc., are all on our web site, yet people seem to place more trust in the likes of Holland & Barret, even though their products are mainly mass produced items of questionable quality that they can afford to give away for next to nothing. I would argue that the genuine content of our products is as trustworthy as those of Boots or your local chemist. The only thing I can offer you is a Certificate of Analysis of the Pine Bark Extract, which is attached. I can provide the same documentation for all of our products. The problem is, are these really the products that we put in our capsules and tablets or have we just copied the certificates from somewhere on the internet? Some things have to be taken on trust and, of course, results, which is why we offer a money-back guarantee on all of our products for whatever reason – even if you don’t like the colour! Still unsure? Ask for a certificate of analysis the next time you buy an item from Boots, or the next time you pick up your prescription I hope this reassures you somewhat, and apologies for rambling on. Regards, Colin
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